Business Communication Report Writing Past Paper 2016 B Com Part 2
UNIVERSITY OF THE PUNJAB 2016
Subject: Business Communication Report Writing Paper: BC-403
Time Allowed: 3 hrs Marks: 100
Note: Attempt any FIVE questions from the following. All questions carry equals marks.
Question # 1
Give brief answers to the following questions:
i. Define dunning letter.
ii. Define solicited job application.
iii. ADCA stands for what.
iv. Define memorandum.
v. Define Endorsements.
vi. What is an invoice.
vii. Define encoding.
ix. Define non-verbal communication.
x. Define Decoding.
Question # 2
Define communication and explain the barriers in communication suggesting the solution.
Define buffer, and describe the organizational plan of writing bad news messages.
Question # 3
What is adjustment letter. What are the main points one should keep in mind while writing a letter when the customer is right.
Draft a reply from Ferozsons Ltd. Apologizing for loose packing and agreeing to replace the damaged books.
Question # 4
Write short note on any FIVE of the following market terms:
i. Blue chip
Define Market Report. What are the contents and advantages of a Market Report.
Question # 5
Define listening. What are the barriers to the effective listening. How can listening skill be improved.
Write a comprehensive note on an oral presentation.