Good and Poor Listeners

Good and Poor Listeners

One of the most neglected interview skills is listening. Make sure you are not only listening, but also reading between the lines. Sometimes what is not said is just as important as what is said.

Good and Poor Listenersns

A good listener
Uses eye contact appropriately.
Is attentive and alert to a speaker’s verbal and nonverbal behavior.
Is patient and doesn’t interrupt (waits for the speaker to finish).
Is responsive, using verbal and nonverbal expressions.
Asks questions in a nonthreatening tone.
Paraphrases, restates or summarizes what the speaker says.
Provides constructive (verbal or nonverbal) feedback.
Is empathic (works to understand the speaker).
Shows interest in the speaker as a person.
Demonstrates a caring attitude and is willing to listen.
Doesn’t criticize, is nonjudgmental.
Is open-minded.

A poor listener
Interrupts the speaker (is impatient).
Doesn’t give eye contact (eyes wander).
Is distracted (fidgeting) and does not pay attention to the speaker.
Is not interested in the speaker (doesn’t care, daydreaming).
Gives the speaker little or no (verbal or nonverbal) feedback.
Changes the subject.
Is judgmental.
Is closed-minded.
Talks too much.
Is self-preoccupied.
Gives unwanted advice.
Too busy to listen.
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